Support & FAQ

FAQ

I'm worried about sending my irreplaceable clothes. Can I trust you?

Absolutely! Your peace of mind is our top priority. We have a weather resistant delivery area for receiving packages. When we ship your completed keepsakes to you, we personally take them to the UPS/USPS store and then provide you with the tracking number for your shipment. Our studio is a pet and smoking free area. Food and drinks are not allowed in our work area.
Do you utilize shipping insurance?

We have not experienced, any issues with our customers receiving their orders, however if this will provide you reassurance of your delivery making it to the correct location. We are happy to add it when your item is shipped however, you will be responsible for the added cost.
I don't want to ship my clothes, can I drop them off?

We LOVE meeting your clients. We can schedule a time and place for one of our team members to meet with you. These are the three locations that we will schedule a meeting at. Our Studio 227 Co Rd 332, Fort Payne, Al 35967 Akins Furniture Dogtown 3450 Co Rd 81, Fort Payne, AL 35967 Sand Rock Town Hall 1925 Sand Rock Ave, Leesburg, AL 35983 Alternate locations can be discussed by contacting us at cottonpickineverything@gmail.com
Can I make design requests for my keepsake?

YES! We encourage you to pin notes on clothes with special requests like: use this logo, use as much of this as possible, use this for the body, etc. The order form that comes with your order has a spot to write down general requests.
How many clothes should I send?

In our product description there will be a suggestion for garments needed for that pattern. As a guideline: for a patchwork pet (bear, bunny, puppy): Send 1-2 adult size (or 6-8 child; 8-12 baby) clothes. For a memory quilt: In general, from 8-15 adult size clothes. We'll send specific instructions to you based on the item your order since the amount varies based on size and style of clothing.
How long does the process to take to have a memory bear or other keepsake made?

For memory animals, it takes about 3-5 weeks to complete AFTER we receive your clothes. For memory quilts, wedding keepsakes and bags, it takes about 12-16 weeks to complete AFTER we receive your clothes. If you have a specific deadline, please let us know in advance and include the date on your order form so we can expedite your order. Additional rush or overnight shipping charges may apply. NOTE: Production times may be longer from Oct-Dec due to the number holiday orders we receive.
I only have one shirt. Can you make a bear or animal from it?

Yes, we can make a memory animal from just one article of clothing. If it is not enough fabric, we can use a coordinating cotton fabric in limited amounts so the final design highlights the one piece.